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4.4Wait Time
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4.8Included in Decisions
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4.7Concern for Worries
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4.8Explanations
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4.7Time with Patient
The Patient Rating score is an average of all responses to physician related questions on our nationally-recognized Press Ganey Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score. Comments also are gathered from this Patient Satisfaction Survey. Patients are de-identified for confidentiality and patient privacy. The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and don’t necessarily reflect the views of Kaiser Permanente.
I am originally from a small town in Vermont near Lake Champlain and the Green Mountains. I went to college in Maine where I studied biology and minored in anthropology. I took two years away from school to coordinate clinical research in Boston, Massachusetts before returning to University of Vermont for medical school. I moved to Portland, Oregon for residency in Internal Medicine at Oregon Health & Science University and I am delighted to stay in town with Kaiser Permanente.
About my practice
When I imagined myself as a physician, it was always in primary care. I enjoy the challenge of managing a broad range of medical conditions, opportunities for preventing disease, and the reality of life outside of the hospital. I look forward to long-lasting relationships based on teamwork and trust. I have a special interest in health care systems and quality improvement.
How I thrive
I believe that in order to take excellent care of other people, I must also take care of myself. I stay healthy by running, cycling, hiking, swimming, and skiing. I thrive by staying active, cooking and eating good food, making time for myself, and spending time with family and friends.
Dr. Hayden and her assistants are all very kind, helpful, and professional.
August 02, 2018
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August 02, 2018
*Dr. Hayden is very helpful and supportive.
July 27, 2018
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July 27, 2018
*Doctor Hayden always seems to say the right things. Spends quality time with you so you leave the visit knowing it was worth your time with her. Thanks. [name]
July 26, 2018
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July 26, 2018
*Dr. Hayden was wonderful in ALL ways!
July 06, 2018
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July 06, 2018
Dr. Hayden answered all of my questions. She never makes me feel rushed...even though I know she has other patients waiting to see her.
June 18, 2018
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June 18, 2018
I was impressed by both Dr. Hayden and her assistant in meeting my needs.
April 20, 2018
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April 20, 2018
She really listens. She's great!
April 11, 2018
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April 11, 2018
Melissa Hayden is the BEST!!!!!!
February 23, 2018
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February 23, 2018
Excellent *Dr. Hayden.
December 05, 2017
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December 05, 2017
I love having *Dr. Melissa Hayden for my primary doctor. She is compassionate, listens to me, makes sure she answers every question I have and is very knowledgeable.
December 01, 2017
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December 01, 2017
I especially LOVE *Dr. Hayden; she is top notch!
November 28, 2017
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November 28, 2017
Dr. Hayden is always professional and friendly. I appreciate her expertise.
November 10, 2017
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November 10, 2017
Dr. Hayden is a really excellent doc. she is organized, knowledgeable, thoughtful and thorough. I feel very lucky to have her as my pcp.
November 09, 2017
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November 09, 2017
Dr. Hayden was excellent. Very focused on my questions and concerns, and with good feedback, and followup. // I appreciate an alert, pro-active doctor, who can detect underlying possibilities of any problems, as Dr. Hayden did!
October 06, 2017
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October 06, 2017
*Melissa Hayden was wonderful, Caring, competent, a good listener and ordered appropriate tests.
September 26, 2017
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September 26, 2017
I couldn't be more pleased with *Dr. Hayden. She is awesome!!
September 07, 2017
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September 07, 2017
*Dr. Hayden is "fantastic"!!! She listens and addresses each question and speaks in laymen's words. She is a very caring, and compassionate doctor. She is the "best" family practitioner I have ever had at Kaiser. I would recommend her to all of my relatives and friends who have Kaiser!!!
September 05, 2017
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September 05, 2017
It was my first time seeing Dr. Hayden and was very impressed with her.
August 18, 2017
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August 18, 2017
1. Although it was not the first purpose of this appt., *Dr. Hayden correctly perceived that I was somewhat depressed. She discussed this appropriately with me and advised I increase the dosage of my meds.
July 25, 2017
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July 25, 2017
She is very pleasant and always smiling. I've seen *Melissa Hayden twice and look forward to seeing her again.
July 24, 2017
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July 24, 2017
Very satisfied I like *Dr. Hayden - I welcome she knows, her field & I have confidence in her!
June 22, 2017
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June 22, 2017
Very pleased
June 20, 2017
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Was this review helpful? Yes
June 20, 2017
*Dr. Hayden is always very thorough. She really listens & addresses all my concerns. I am very comfortable seeing her & think highly of her. I hope she stays at Mt. Scott for a long time. One of the best dr.'s I've had in my 30 plus years with Kaiser!
June 06, 2017
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June 06, 2017
*Melissa is a new MD for me. She is very professional & courteous. I hope I keep her for a long time.
June 06, 2017
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Was this review helpful? Yes
June 06, 2017
Am very pleased with *Dr. Hayden's concern for my headache issues and wanting those issues resolved.
April 25, 2017
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April 25, 2017
Very satisfied -
March 31, 2017
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March 31, 2017
Caring, helpful i finding solution for my concerns.
March 31, 2017
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March 31, 2017
Dr. Hayden is extremely caring and professional. She took plenty of time answering all of my questions.
March 23, 2017
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March 23, 2017
Very good.
March 10, 2017
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Was this review helpful? Yes
March 10, 2017
*Dr. Hayden seemed very nice. She went over all my medical problems and discussed them with me. This was my first time seeing her.
March 02, 2017
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Was this review helpful? Yes
March 02, 2017
have previously recommended my Doctor to friends inquiring of a Doctor at Kaiser
February 14, 2017
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Was this review helpful? Yes
February 14, 2017
This doctor is the first to really listen to me!!!!
February 06, 2017
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Was this review helpful? Yes
February 06, 2017
I am very comfortable and happy with *Dr. Hayden. [name]
January 27, 2017
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Was this review helpful? Yes
January 27, 2017
My doctor is patient and listens. I love that I never feel rushed. I feel that my doctor cares - I'm NOT just a number.
January 27, 2017
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Was this review helpful? Yes
January 27, 2017
I have had exception care
January 17, 2017
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Was this review helpful? Yes
January 17, 2017
Dr Hayden was reccomended to me by another doctor. So it seems that even her peers are impressed by her.
January 16, 2017
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Was this review helpful? Yes
January 16, 2017
She was excellent the best I HAVE HAD.
January 06, 2017
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January 06, 2017
Always had good experience.
January 06, 2017
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Was this review helpful? Yes
January 06, 2017
I found *Dr. Hayden very knowledgeable about my care and what I need to do at home for my health. She was friendly and professional, and felt very at ease talking with her about my health problems.
December 28, 2016
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December 28, 2016
appreciate her informal presence, energy and enthusiasm!
December 07, 2016
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Was this review helpful? Yes
December 07, 2016
Dr Hayden was respectful of my concern, and very clear as to the next possible options, once the results of x-rays and lab work indicated the most appropriate course of action. I appreciated the fact that she did not talk down to me. Furthermore, follow through was timely, clear, and concise.
December 06, 2016
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Was this review helpful? Yes
December 06, 2016
I have received excellent care each time that I have seen *Dr.Hayden. She is so very personable along with being professional. I am grateful for her.
December 02, 2016
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Was this review helpful? Yes
December 02, 2016
I like my Doctor even though we were short of time she answered all my questions. She treated me with respect. And I appreciated that very much so.
December 01, 2016
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December 01, 2016
great to meet my new doctor. it was a pleasant experience
November 11, 2016
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November 11, 2016
excellent experience
September 16, 2016
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September 16, 2016
She is excellent. Best Dr I have had at Kaiser
September 14, 2016
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Was this review helpful? Yes
September 14, 2016
*Dr. Hayden in very caring with listen well concerning all question. Friendly, competent and I like her.
September 07, 2016
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September 07, 2016
*Dr. Hayden is a warm, professional physician & a pleasure to work with. Please keep her at Kaiser!
August 31, 2016
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August 31, 2016
One of the best primary care visits I've ever had. Dr. Hayden is thorough, professional and connects personally at the same time. I felt very well taken care of.
August 19, 2016
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August 19, 2016
dr. Hayden's bedside manner is excellent, and she is friendly and helpful
August 09, 2016
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Was this review helpful? Yes
August 09, 2016
Though she was running a little behind, Dr. Hayden made me feel like I was her only patient. I did not feel rushed or that her mind was elsewhere---a great skill for a doctor to have!
July 20, 2016
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July 20, 2016
She really is a great doctor, very personable, very humble and very good at what she does.
July 13, 2016
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Was this review helpful? Yes
July 13, 2016
I like *Dr. Hayden. She is very thorough.
June 29, 2016
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Was this review helpful? Yes
June 29, 2016
So very pleased with *Dr. Hayden. Very glad she is my PCP. Explains everything so I fully understand. Shares her thought process as she determines the diagnosis. Probably the best PCP I have ever had.
May 26, 2016
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May 26, 2016
Dr. Hayden was superb in that she was, as usual, very friendly, polite and patient in responding to my several questions. She has a great smile which seems to be very sincere, and puts the patient at ease. Dr. H. introduced me to a KP diagnostic/ therapeutic option I was not aware of for my recurrent back pain which recently flared -- that is the Acute Back Pain Clinic, which I subsequently utilized with satisfaction. Dr. Hayden efficiently entered info from our conversation into the EMR while maintaining good eye/ conversational contact with me. SO, I was very satisfied/ happy with this PCP appt, and with Dr. Hayden.
May 11, 2016
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May 11, 2016
*Dr. Hayden is wonderful! She is friendly, knowledgeable, looking "outside the box" in trying to discover/solve why I'm having certain symptoms. I don't feel like "a number" with *Dr. Hayden (as I have with other KP providers).
May 02, 2016
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May 02, 2016
Dr. Hayden is an exceptional care provider, she allows me to ask all the questions I may have about the current need for a visit and checks in on on-going concerns and treatments, I find her extremely knowledgeable helpful with my concerns. A+ professional.
April 20, 2016
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April 20, 2016
Dr. Hayden is top notch, probably the finest doctor I've ever had
April 19, 2016
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Was this review helpful? Yes
April 19, 2016
Dr Hayden is very thorough, listened to all my concerns, took them seriously and gave me options for what care was available. She is extremely good at explaining things.
March 16, 2016
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Was this review helpful? Yes
March 16, 2016
Great care.
February 05, 2016
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February 05, 2016
*Dr. Hayden is wonderful!
January 25, 2016
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Was this review helpful? Yes
January 25, 2016
Nice first visit with new Doctor.
January 22, 2016
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Was this review helpful? Yes
January 22, 2016
Dr. Hayden, in my opinion is very dedicated to her profession, she seems to be a caring person who enjoys her work.. thumbs-up!!!
January 22, 2016
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Was this review helpful? Yes
January 22, 2016
Though I miss [name], I had great experience and look forward to being care for by Melissa.
January 19, 2016
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Was this review helpful? Yes
January 19, 2016
We are pleased to have Dr. Hayden as our new doctor.
January 15, 2016
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Was this review helpful? Yes
January 15, 2016
This was my first visit with *Dr. Hayden, she is very friendly and knowledgeable. I really liked her!
November 24, 2015
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Was this review helpful? Yes
November 24, 2015
Doctor gave referral - not followed through as I was to wait their call - never came after 4 weeks - doctor said she would do a follow up phone visit - never called.
October 28, 2015
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Was this review helpful? Yes
October 28, 2015
I had a great appointment as Dr Hayden took the time to listen to me. I love this about her.
October 21, 2015
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Was this review helpful? Yes
October 21, 2015
Dr. Hayden is a wonderful care provider. I appreciate her exceptional care every time I see her. Thank you :)
October 16, 2015
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Was this review helpful? Yes
October 16, 2015
I really appreciate the quality of care that I receive from Dr. Hayden. She is a new provider for me but my trust in her is growing rapidly. She is through but also very kind. I have told several friends that I have an awesome doctor. She listens well and feels "fully present" when I am in her exam room.
October 09, 2015
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Was this review helpful? Yes
October 09, 2015
I was a new patient of Dr Hadden's. She seemed very attentive and knowledgeable. She was very pleasant and addressed my concerns. i am happy to have her as my new Dr.
September 25, 2015
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September 25, 2015
I think Dr. Hayden is excellent.
September 10, 2015
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Was this review helpful? Yes
September 10, 2015
Very satisfied with Dr Hayden. She is warm and caring.
September 09, 2015
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Was this review helpful? Yes
September 09, 2015
Dr.Hayden was very through and she showed caring and her expertise as she answered all my questions in a way that that I understood. I am extremely happy and lucky that I got Dr. Hayden as my physician.
September 09, 2015
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September 09, 2015
*Dr. Hayden & her assistant are wonderful I am very happy with them.
August 25, 2015
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August 25, 2015
first visit with her, she was very professional, but friendly and asked my concerns and thoughts about my medications
August 18, 2015
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Was this review helpful? Yes
August 18, 2015
Came in for check of heart rate (very low at 36). I was then scheduled within an hour to see a doctor. . I received very good care from the nurses and Dr. Hayden.
August 11, 2015
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Was this review helpful? Yes
August 11, 2015